Thank you for choosing edenatelieri.com! We want to make sure you are satisfied with our products. If you are not satisfied with your purchase, we will provide you with a refund or replacement. Please read the refund terms below carefully.
Refund Policy You can request a refund for items purchased from edenatelieri.com within 30 days of receipt. Items must be unused and in their original packaging with all accessories.
Refund Request Process To request a refund, please follow the steps below:
Contact Customer Service: Please contact our Customer Service team via email at Bereket@edenatelieri.com or phone at +1 339 8008 085 with your order number and refund request. Prepare your return: A Customer Service representative will instruct you on how to return your item and provide you with the relevant return address. Please ensure that the item is in good condition when you return it. Returning the item: Return the item to the address specified by us in appropriate packaging. Remember to keep the proof of delivery so that you can track your package.
Refund Processing Once we have received and inspected the returned item, your refund request will be processed within 7-10 business days. Refunds will be made to the original payment method used. Please note that processing time may vary depending on the bank or payment provider.
Shipping Costs Original shipping costs are not refundable. Shipping costs for returns are the responsibility of the customer, unless the item is defective or shipped incorrectly. In the case of returnable items, we will cover the shipping costs if the return is due to our error (such as sending the wrong item or the item is defective).
Exchange Policy If you wish to exchange an item, please first request a refund and then place a new order. This will ensure that you receive the item you want in the style or size you requested.
Notes Please contact us immediately when requesting a refund. Refund requests will not be accepted after the time limit of the refund policy. We reserve the right to interpret our refund policy. Any terms and conditions are subject to change and will be posted on the website. Thank you for choosing edenatelieri.com, we look forward to providing you with quality products and services. If you have any questions, please feel free to contact us!
